Privacy Policy
Information about how this website handles visitor data and website use.
Last updated: August 14, 2026
This Privacy Policy explains how Zhengzhou Renix Machinery Co., Ltd. collects, uses and protects information submitted through this website. It applies to website visitors, prospective customers and other users who contact us about tissue paper converting machines, production lines, spare parts or related services.
Information We Collect
We may collect information that visitors voluntarily provide through inquiry forms, email, telephone, WhatsApp or other communication channels.
This information may include:
Name and contact details
Company name
Email address
Telephone or WhatsApp number
Country or project destination
Interested product or equipment type
Finished-product specifications
Raw material and packing requirements
Target output and automation preferences
Workshop conditions and other project information
When visitors use the website, certain technical information may also be recorded automatically by the website server or security system. This may include the IP address, browser type, device type, access time, referring page, requested page and technical error records.
How We Use Information
Information collected through this website may be used to:
Respond to inquiries and technical questions
Review tissue machine and production line requirements
Prepare equipment configuration suggestions
Communicate about quotations, specifications and project progress
Arrange factory tests, packing, shipment or technical support
Improve website content and visitor experience
Maintain website security and prevent misuse
Comply with applicable legal or administrative requirements
Project information is used to understand the requested finished product, production process, equipment scope and operating conditions. Providing detailed information helps us prepare a more relevant response, but visitors should not submit confidential information that is unnecessary for the initial inquiry.
Legal Basis for Processing
Where applicable data protection laws require a legal basis, personal information may be processed because the visitor has requested information or a quotation, because processing is necessary for pre-contractual communication, because we have a legitimate interest in responding to business inquiries and protecting the website, or because the visitor has provided consent.
Where processing is based on consent, the visitor may withdraw that consent by contacting us. Withdrawal does not affect processing that was lawfully completed before the request was received.
Sharing of Information
We do not sell or rent personal information submitted through this website.
Information may be shared with service providers when reasonably necessary to operate the website, deliver email, maintain hosting, provide technical support, process inquiries or protect website security. These providers should only process information for the services they perform.
Information may also be disclosed where required by law, regulation, court order or a valid request from an authorized public authority.
For an equipment project, relevant technical information may be shared internally with engineering, production, quality inspection, packing, logistics or service personnel when necessary to review or carry out the project.
International Data Transfers
This website serves customers in different countries. Information submitted through the website may be processed or stored in a country different from the visitor’s country of residence.
Where required, reasonable measures will be used to protect personal information during international processing or transfer.
Data Retention
Personal and project information is retained only for as long as reasonably necessary for inquiry handling, project communication, quotation records, customer service, legal obligations, dispute resolution and website security.
The applicable retention period may depend on the nature of the inquiry, whether a business relationship is established and whether the information must be retained for legal, accounting or contractual purposes.
Data Security
Reasonable administrative and technical measures are used to protect information against unauthorized access, loss, alteration, disclosure or misuse.
However, no website, email service, communication platform or online transmission method can be guaranteed to be completely secure. Visitors should avoid sending sensitive personal information, passwords, payment credentials or confidential technical documents through an unprotected form.
Cookies and Similar Technologies
This website may use cookies or similar technologies for essential website functions, security, session management, language settings, form submission and verification features.
Additional information about the use and management of cookies is available in our /cookie-policy/Cookie Policy.
Third-Party Websites and Services
The website may contain links to third-party websites or may include services provided by external platforms. These third parties operate under their own privacy policies and are responsible for their own data-processing practices.
Visitors should review the privacy information of a third-party service before submitting information or using an external website.
Your Privacy Rights
Depending on the visitor’s location and the applicable law, the visitor may have the right to:
Request access to personal information
Request correction of inaccurate information
Request deletion of information where applicable
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Request a copy of certain information in a portable format
Submit a complaint to the relevant data protection authority
To submit a privacy request, please use the contact information shown below. We may need to verify the requester’s identity before processing a request.
Children’s Privacy
This website is intended for business and industrial users. It is not directed toward children, and we do not knowingly collect personal information from children through this website.
Changes to This Privacy Policy
This Privacy Policy may be updated when website functions, inquiry procedures, service providers or applicable requirements change. The latest version will be published on this page with a revised update date.
Contact
For questions, contact 18539943555@163.com.